Are you in a professional or corporate environment where that first phone call makes a lasting first impression?

Perhaps you're a service contractor trying to be in multiple locations at one time ...
Or possibly you're making frequent out-of-office calls but need to maintain an in-office presence.

Then the Traditional Answering Service of CMS is for you.


Download Our Answering Services Brochure (PDF)

We are a service company whose customers are not always friendly ... but your service is outstanding! We have never had one complaint and the handling by your operators is wonderful! We couldn't ask for anything more!"

Wendy Flannigan,
Royal Commercial Refrigeration

Traditional Answering Service

  • Receptionists - professional, friendly, knowledgeable, our CMS receptionists are available 24-hours a day, 7-days a week, 365 days a year.

  • Intelligent Call Screening - screen and route your calls to various personnel based on individual criteria such as reason for call or time of day.

  • Call Transfer - conduct business anytime, anywhere, with the appearance of being in your office by routing incoming calls to wireless extensions as well as integrating all employees and offices into one, central phone number.

  • Custom Scripting - at CMS, we tailor our services for each client, this includes creating a script for our receptionists' use that is customized according to your specific needs ensuring individual representation of your company.

  • Appointment Scheduling Option with Web Interface - enables our agents and your staff to view, schedule or cancel appointments simultaneously, without double booking.

  • Message Delivery Options - once a basic voice message is received, CMS offers multiple options for convenient retrieval including: via pager, home phone, or cell phone to play your message; sending as traditional text or as an audio mp3 file to your e-mail account; faxing the message as text; or you can access your personal voice mailbox for retrieval 24 hours a day.