Medical answering service needs are truly specialized!
That is why CMS has specialized services just for you! From Custom Scripting to Intelligent Call Screening and beyond, each and every call to your office will receive the utmost in accurate, efficient and reliable attention, all performed according to your unique requirements.
We guarantee:
- Patient calls will be answered no later than the third ring
- Patients will never be on hold longer than two minutes
Download our Medical Answering Services Brochure (PDF)
At CMS, our expertise in Medical Answering Services includes doctors’ offices, dental offices, medical supply companies, lab facilities and beyond. In the brochure below, we’ve provided you with an overview of the services we provide; we encourage you to contact us directly to discuss a Medical Call Processing package specifically tailored to your needs.
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I just wanted to take a minute to tell you how great CMS services have been. I manage a surgeon and pediatric practice and our experience has been great. Both physicians and my staff have commented on how nice your staff is to work with. That makes my job a lot easier. Nancy Brown, Practice Manager, |
Medical Answering Service
- Intelligent Call Screening – screen and route your calls to various doctors or medical personnel based on individual criteria such as reason for call and time of day.
- Call Transfer – stay in touch anytime, anywhere, with the appearance of being in your office by routing incoming calls to wireless extensions as well as integrating all employees and offices into one, central phone number.
- Custom Scripting – at CMS, we tailor our services for each client, this includes creating a script for our receptionists’ use that is customized according to your specific needs.
- Patient Appointment Scheduling Option with Web Interface – enables our agents and your staff to view, schedule or cancel appointments simultaneously, without double booking.
- Seminar / Class Registration – using a web-based application, CMS allows you to easily track confirmations and cancellations.
- Message Delivery Options – once a basic voice message is received, CMS offers you multiple options for convenient retrieval including:
• Traditional text sent to your email account or PDA
• Sending an audio mp3 file to your email account
• Faxing the message as text
• Calling your pager, home phone, or cell phone to play your message
• Or you can access your personal voice mailbox for retrieval 24 hours a day.
