Got questions? Here we provide you with answers to the most frequently asked questions concerning the services of CMS. We invite you to contact us directly to discuss these and any other questions you may have in further detail.
Q: What is your service area, geographically?
A: We specialize in local communities; however, we service clients throughout the United States.
Q: If there is a power outage, what safeguards do you have in place?
A: We have an emergency backup system to maintain power and protect all critical components.
Q: I need to stay within a budget and don't need every call answered live, but I do need emergency calls received by a live person. What are my options?
A: At CMS we can design your account to work for you. We offer a voice mail attendant option to screen out those calls that you don't need answered by a live person while accurately attending to those that do.
Q: When needed, can I request to have a certain call or message played back for me?
A: Our Voice Logger system records all calls, allowing us to accomplish this request if necessary.
Q: How do I get started?
A: Experience our excellent customer service first hand by calling 1-800-868-2080 and asking to speak with one of experienced sales representatives any time.
Q: How do my calls get to you?
A: In order for CMS to answer an existing business or redsidential phone line, the customer must forward their phone to the answering service. You will simply utilize “call-forwarding.” Call forwarding is a feature provided by your telephone service provider. If you do not have a business number, you can use one of CMS' numbers. The number can be used on your business cards, advertising efforts, etc.
Q: Is there a contract involved?
A: We do ask that all clients read and sign our service agreement; it is a month-to-month agreement.
Q: How long does it take to have an account activated and start service?
A: In most cases, a new account can be started 24 hours after account information has been entered and payment has been received. Complex accounts may take longer.
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CMS allows our clients to get a real person, representing our individual company, which provides a superior level of customer service over traditional voice mail." Demetre Kyriakos, |
