No Two Calls Are Alike....


From customers placing catalog orders to tracking registered attendants at a conference or event, at CMS we offer a Full Service Call Center to meet your every need.

My clients think the CMS operators are my secretaries – they are amazed when I tell them that they are part of an answering service.”

General Donald Rosenblum, Rosenblum and Associates.

Full Service Call Center

  • Catalog Order Entry – with CMS managing your customers’ order placement, you can make the most of your marketing efforts and focus on your core business. We can even up-sell and cross-sell your products and services generating increased calls so you earn more revenue.

  • Literature Fulfillment – we not only process requests for your brochures and catalogs, at CMS, we can also distribute them for you.

  • Dealer Locater – when customers need to find you, our zip code search quickly and accurately provides us with the needed information to either refer people to the closest store location or dispatch calls to the customer’s nearest service provider.

  • Event Registrations - using a web-based application, CMS allows you to easily track confirmations and cancellations.

  • Appointment Scheduling Option with Web Interface - enables our agents and your staff to view, schedule or cancel appointments simultaneously, without double booking.

  • Intelligent Call Screening - screen and route your calls to various personnel based on individual criteria such as reason for call or time of day.

  • Custom Scripting - at CMS, we tailor our services for each client, this includes creating a script for our receptionists’ use that is customized according to your specific needs ensuring individual representation of your company.

  • Call Transfer - conduct business anytime, anywhere, with the appearance of being in your office by routing incoming calls to wireless extensions as well as integrating all employees and offices into one, central phone number.

  • Data Delivery Via Fax, E-mail or Database Export - you choose how your information is received.

  • Custom Reports Available via E-mail or the Web - uses today’s technology with the latest in customization tools to deliver the valuable information you need.